pleased, very friendly and professional", T,L & S, Nuneaton
realised very quickly that the old saying...
"you can't get better than personal recommendation"
...is very true indeed. In fact, much of our business actually comes
from friends and family of existing customers being referred to us either by
word-of-mouth or by seeing the quality first-hand when owners of casts proudly
show them off!
We also realised that this is an excellent opportunity
for us to reward our customers further as we're delighted with the feedback
So, to say a big thank you for recommending us,
we have drawn up our loyalty scheme (the only casting company to offer such
Who can join the Loyalty Scheme?
·If you have commissioned us to make any of the
cast styles from our casting services, then you are eligible.
(We are even backdating this scheme right back to our opening date of April
·You have referred a customer to us that has consequently
purchased from our Casting Services.
How does it work then?
Well - it's not like a supermarket here at
Copycast Studios™, so chances are that you won't be coming back to us every week to buy
So, a points-per-shop scheme would not work here. Instead, if you refer someone
else to Copycast Studios™, who then commissions us to make a cast - we will issue
you with a "stamp" to say thank you for the referral.
This "stamp" is unique to you and is
worth a tenth of the current cost of a single hand or foot from our Natural
Once you have collected ten "stamps"
you can redeem it for a free single hand or foot from our Natural Style Cast.
An tenth?! Why a tenth?!
We decided that by issuing "stamps" that
were a fraction of the cost of our casting service as opposed to an actual amount
(for example £2.00), this would protect the value of your bonus in the
event of any future price increases.
Do I have to refer 10 people before I can
get a cast - I don't know 10 people!!!
That's OK - another reason why we set the value
of a "Stamp" at a tenth of the current cost is so that you accumulate
an actual monetary amount.
Therefore, you can redeem your collection of "stamps"
at any time and the amount that you have accumulated will be taken off as a
discount from your bill.
I've already bought casts from you - do
I really want more?
You'd be surprised how many of our customers come
back to us for more castings further down the line. Perhaps you want casts taken
again when they are a bit bigger to start building a collection? Perhaps you
have another baby? Perhaps you know someone having a baby and want to buy them
casts as a present?
So, to get a free casting, I just need to refer
10 different people?
Yes, 10 different people ordering casts from our
Or, exchange your "stamps" at any time
to get a partial discount against the cost of a new order.
For example; if a single hand or foot from our
Natural Style is £39.99 and you had 5 "stamps" you would have
£19.95 to spend!
Can "Stamps" be used for anything
Regrettably not - they can only be used against
the cost of our casting services. Therefore they can not be used for purchases
from our giftware range, fingerprint jewellery or gift vouchers. They can not
be exchanged for cash, nor used to pay for any call-out fee on a commission.
How do I get my "Stamp"?
Just drop us a line with the name of your friend(s)
or relative(s) who have bought casts from us as a result of your recommendation
and we'll start issuing "stamps" to you.
As we are backdating this scheme right back to
the beginning - you may be entitled to several stamps in one go!
Alternatively, if we are told during a booking
that they were referred to us by a previous customer - we will issue a "Stamp"
to the original customer.
I haven't commissioned you to make casts
before, but I have referred people to you - Can I have stamps?
Yes, we'd love to reward you for helping spread
the word about Copycast Studios™!
However, your "Stamps" are not at the
same value as someone who has previously commissioned castings.
In this case, your value will be a twentieth of the current price of a single
hand or foot in our Natural Style Cast.
Why is this?
In order to afford this Loyalty Scheme, we've had
to factor in profit margins from all of the possible sequences and an initial
order to kick-start off the loyalty scheme process is all added in.
Remember - each person you are recommending to
us will also be eligible to start the scheme too!
Why do you keep putting the word "Stamps"
This is because we do not actually issue a physical
stamp to you - it's not as if you are seeing us every week like if you were
at Tesco, Sainsbury or Morrisons!
Therefore, we keep a note of you joining the scheme
and allocate a code to your name.
We also, contact you with this code to write down
The code is absolutely unique to you and because
we generate the codes, we know exactly which codes are in existence and because
we allocate them, we know exactly who has which code.
This avoids possible abuse of the Loyalty Scheme
from people that try to make up or second-guess codes.
You've really thought this through haven't
We have indeed! We really value our customers and
want to reward your loyalty.
Even though we are in a niche market and we do not have many competitors, we
still value the fact that you have the choice to shop elsewhere!
Before we set this scheme up, we valued it as free
advertising - well, we now want to pay for that advertising as it's the best
form of advertising available...
Terms and Conditions
We reserve the right to withdraw this scheme at
any time without notification if we suspect that abuse or misuse of the system
Whilst every effort has been made to identify customers
who are entitled to automatic entry into the scheme, it is still to be considered
an "opt-in" benefit. Therefore, we will not be held responsible in
the event that you were not aware of your right to take part. This may have
been as a result of, but not limited to, ticking the data protection preference
on our order form to opt-out of receiving notifications from Copycast Studios™.
Codes will only be issued per new customer and
not per order. For example; You refer Customer A, who uses our casting services
both in January and November - In this example, you would receive one code only
Codes will only be issued against full price castings
and can not be used in conjunction with any other special offer or discount.
A completely free cast is made up of a single hand
or foot from our Natural Style Cast range and includes a basic frame (not box
or bespoke service).
Any call-out fee for the commission of the free
cast is also payable.
You can only be referred once. Once you have been
referred, you can not be referred again by someone else. For example you have
two friends who have also been customers of Copycast Studios™ - only one of the
friends would get a "stamp", and it would go to the person who is
nominated by the new customer, or the first person to send notification of the
Administration of the scheme is carried out by
In the event of a discrepancy our decision is final.
No correspondence will be entered into.