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Delivery & Returns 
Shipping prices quoted on this website are for Mainland UK addresses.  Deliveries to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may be subject to additional delivery charges and can have slightly longer delivery lead-times. Regrettably, we cannot deliver to non-UK destinations, including the Republic of Ireland at this time. 

We use couriers, Royal Mail and our own delivery services (for local orders) to send out our parcels.  Typically, parcels will arrive within 2-3 days.  However, if you need to upgrade your delivery, please Contact Us for further guidance as additional premiums may be required.

 
Returns - Unwanted Items
Goods purchased on this website are usually covered by Distance Selling Regulations.  This means that you are able to review a product and return an unwanted item so long as we are notified within 14 days of receipt.

Unwanted items can be returned so long as the item still has all of it's original packaging, is unused and in a resaleable condition.

You will be entitled to a refund of your full purchase price and any shipping fees - however you are liable for the cost of returning the unwanted product.  We recommend that you use a trackable service for returns as we are not liable for loss or damage for items being returned.  Guidance can be given and we can also instruct our couriers if you'd prefer at a cost of 7.00 payable before collection.

Please Contact Us to advise of your wish to return your purchase within 14 days of receiving your parcel.  We will set up your return and issue a returns label as required.

Certain products are excluded from the Distance Selling Regulations.  These include gift vouchers, gift packs, Service Fees and any personalised products.
 
Returns - Faulty Items 
Unless stated elsewhere, our products come with a 1 year manufacturers warranty.  If after 28 days your product develops a fault due to the manufacturing process we will repair your item.  If it is not viable for repair, we can replace your item on a like-for-like basis.  Should the item not be available due to discontinuation, we will refund the original purchase price.  Proof of purchase will be required to identify the transaction.

Repair or replacement without a valid proof of purchase is at the discretion of Copycast Studios™ - gift vouchers may be offered in this circumstance.



 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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